Privacy Policy

Version date: 2026-01-06

1. Controller

The controller responsible for processing personal data is Xennics (“we”).

2. Scope

This Privacy Policy applies to our website, customer account/subscription, the use of SignalAgent, and support (e.g., via WhatsApp or a contact form, if available).

3. What data we process

Depending on how you use our services, we may process in particular:

Account and contract data (e.g., name, user account, subscription status, term, cancellation status),
Payment/transaction data (e.g., amount, currency, payment status, timestamps),
Support and communication data (e.g., message content, attachments such as screenshots/logs),
Technical data (e.g., IP address, timestamps, device/browser data, error and diagnostic data).

Please do not send us sensitive access credentials (e.g., broker or MT5 passwords). If such data is nevertheless provided voluntarily, we will process it only to handle your request.

4. Purposes of processing

We process data in particular for:

Contract performance (providing the subscription, activation, administration, cancellation),
Payment processing and accounting,
Support and communication,
Security (abuse prevention, troubleshooting, system protection),
Product improvement (stability, quality, debugging).

5. Legal bases

Depending on applicable law, we rely on contract performance, legitimate interests (e.g., security and abuse prevention), consent (if required), and legal obligations.

6. Payment processing (Stripe)

We use Stripe as our payment service provider. Data required for payment processing and fraud prevention may be shared with and processed by Stripe. Payment details (e.g., card data) are typically processed directly by Stripe.

7. Third parties and recipients

We may share data with third parties where necessary, for example with:

Stripe (payment processing),
Hosting/IT service providers (operations, maintenance, security),
Communication services (e.g., WhatsApp) if you use those channels,
Authorities/courts where we are legally required to do so.

8. We do not sell data

We do not sell your personal data. We only share data when it is necessary to provide our service (e.g., payment processing) or when we are legally required to do so.

9. International data transfers

Because we operate globally and may use service providers in different countries, data may be transferred across borders. Where required, we implement appropriate safeguards.

10. Retention and deletion

We keep personal data only as long as necessary for the purposes described above (e.g., subscription term, legal retention requirements). Afterwards, we delete or anonymize data where possible.

Your rights

Access: You can ask what personal data we have stored about you.
Correction: You can request that incorrect or outdated data is corrected.
Deletion: You can request deletion when we no longer need the data and no retention obligations apply.
Important note: Data required to provide the subscription and process payments cannot be made “optional”. If you do not agree, you can cancel your subscription at any time.
Complaint: If you believe we handle data incorrectly, you may contact an appropriate authority where available.

12. Cookies and similar technologies

We may use cookies and similar technologies to operate the website (e.g., security, login). Optional cookies (e.g., analytics) will be used only with consent where required.

13. Changes to this Privacy Policy

We may update this Privacy Policy (e.g., when services or legal requirements change). The version published on our website applies.